Do I need accommodations to use Blackboard's alternative formats?
No, alternative formats in Blackboard are on demand and available to all users in all courses.
How much time will it take to download an alternative format?
Alternative versions take 1-2 minutes to generate when first requested and are immediately available after that, so you can access them on demand.
How do people use each of the alternative format options?
Options are helpful for most people. Ally provides options to consume your content in a variety of alternative formats. If you would like to learn more about how each format can support your learning needs, look over the "Which Format Should I Use" table below or visit Blackboard's Alternative Formats webpage.
Does Ally produce quality alternative formats? What do I do if Ally produces a low-quality alternative format?
Ally produces high-quality alternate versions. However, the quality of the conversion is dependent upon the quality of the source file. If the source file is low-quality (is crooked, has handwriting, has highlights, has text cut off, has poor contrast, etc.), Ally will produce a lower-quality alternative format. If you encounter this, contact your instructor to let them know.
Where do I find additional resources, guidance and support?
We anticipate you may have questions or want more support. First choose the HELP link in the Alternative Formats panel, as that will direct you to the website specifically created for students. Or refer to Ally for LMS Help for Students for assistance. If you have specific questions, submit a ticket to helpdesk@smxjjl.com.
